Pentingnya Pemahaman Terhadap Ragam Bahasa dalam Meningkatkan Aksesibilitas dan Kualitas Layanan Publik

Fahma Sania Anggraini P. N; Ainun Nisa Fahdila; Syifa Puspita Sanjaya; Eni Nurhayati

doi:10.55606/jcsr-politama.v2i3.3864

Authors

Fahma Sania Anggraini P. N Universitas Pembangunan Nasional “Veteran” Jawa Timur
Ainun Nisa Fahdila Universitas Pembangunan Nasional “Veteran” Jawa Timur
Syifa Puspita Sanjaya Universitas Pembangunan Nasional “Veteran” Jawa Timur
Eni Nurhayati Universitas Pembangunan Nasional “Veteran” Jawa Timur

DOI:

https://doi.org/10.55606/jcsr-politama.v2i3.3864

Keywords:

Variety of languages, public services, accessibility

Abstract

Public officials must be able to communicate and be responsive in a variety of languages to improve their ability to produce public communication content that is interesting, more concise, contained, innovative and creative. Understanding various languages is very important to master, because Indonesia consists of many tribes, each tribe has its own language. Language must be accompanied by ethics and norms. Ease of accessibility and public services in various languages is very important to increase information openness and increase public participation in the decision-making process. In this way, the government can increase information disclosure and increase the public's ability to access information that is relevant to their needs.

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