Analisis Kinerja Aparatur Sipil Negara dalam Pelayanan Publik Berdasarkan Perspektif Mahasiswa Indonesia
DOI:
https://doi.org/10.55606/jupiman.v5i2.6052Keywords:
Civil Service Performance, E-Government, Good Governance, Public Perception, Public ServiceAbstract
This study aims to understand Indonesian students’ perspectives on the performance of civil servants (ASN) in providing public services at the subdistrict or village level. This study employs a descriptive quantitative approach, collecting data through a questionnaire administered to students who have previously used public services. The results of this study indicate that ASN performance is generally satisfactory, with an average score of 3.65. The indicators receiving the highest scores were the alignment of services with established procedures and the willingness of ASN to assist the public. On the other hand, the indicators with the lowest scores were the timeliness of service delivery and the friendliness of staff. The findings of this study also indicate that the main issues faced by the public are slow service processes, inadequate service attitudes, and low use of digital technology. Therefore, efforts are needed to improve the quality of public services by focusing on efficiency, responsiveness, and technology-based innovation to support the implementation of good governance principles.
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