Pengembangan Kapasitas Terminal Terpadu Bus antar Kota
Studi Kasus: Terminal Terpadu Bus Pulo Gebang Jakarta
DOI:
https://doi.org/10.55606/juprit.v5i3.6836Keywords:
Importance Performance Analysis (IPA), Intermodal Transportation, Public Transportation, Pulo Gebang Integrated Bus Terminal, Terminal CapacityAbstract
The Pulo Gebang Integrated Bus Terminal is the largest Type A intercity terminal in Indonesia, playing a vital role in supporting mobility, interprovincial travel, and intermodal connectivity in Jakarta. This study aims to identify and evaluate factors influencing terminal capacity development while improving operational efficiency and bus accessibility. The research employed field observations, stakeholder interviews, and questionnaires distributed to terminal users. Data were analyzed using the Importance Performance Analysis (IPA) method to map the importance and performance of various terminal service aspects. The findings indicate that the terminal’s physical facilities, including waiting areas, bus parking areas, and departure information systems, generally meet service standards. However, improvements are recommended in passenger facility quality, departure schedule optimization, digital-based services, and inter-agency collaboration. The study concludes that Pulo Gebang Terminal’s capacity development can be supported by identifying priority service factors through the IPA method and strengthening transportation mode integration, including Transjakarta, KRL, LRT/MRT, online taxis and motorcycles, and angkot. These improvements are expected to enhance operational efficiency, accessibility, and the quality of intercity bus services.
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