Hubungan Respon Time Perawat dengan Tingkat Kepuasan Pasien di Instalasi Gawat Darurat RS Charlie Hospital Kendal

Devy Dwi Syavitri; Heny Prasetyorini

doi:10.55606/detector.v3i4.5858

Authors

Devy Dwi Syavitri Universitas Widya Husada Semarang
Heny Prasetyorini Universitas Widya Husada Semarang

DOI:

https://doi.org/10.55606/detector.v3i4.5858

Keywords:

Emergency Room, Nurse Performance, Nurse Response Time, Patient Satisfaction, Service Quality

Abstract

Response time refers to the speed of nurses in providing initial responses to patients, measured from the moment patients arrive at the hospital entrance until they receive medical attention from emergency room staff. Patient satisfaction is an important indicator of healthcare quality, reflecting the comparison between patient expectations and the services received. This study passed the ethical review process with approval number 66/EC-LPPM/UWHS/IV-2025 and used a quantitative correlational design with a cross-sectional approach. The sampling technique applied purposive sampling involving 197 respondents. Data were collected using a nurse response time observation sheet and a patient satisfaction questionnaire that had undergone validity and reliability testing. The validity test using the Pearson Product Moment method showed that the calculated r value was greater than the r table value of 0.361, indicating that all questionnaire items were valid. The reliability test using Cronbach’s alpha produced a coefficient value of 0.855, confirming that the instrument was reliable. Data analysis used univariate and bivariate analysis with the Spearman’s rho test. The results showed that nurse response time was categorized as fast (≤ 5 minutes) for 177 respondents (89.8%). Patient satisfaction levels showed that 177 respondents (89.8%) were very satisfied, 10 respondents (5.1%) were satisfied, and 10 respondents (5.1%) were moderately satisfied. The Spearman Rank test produced a p-value of 0.000 (<0.05) with a correlation coefficient of 0.893, indicating a strong and positive relationship between nurse response time and patient satisfaction in the Emergency Room of Charlie Hospital Kendal.

Downloads

Download data is not yet available.

References

Adril, R., & Ilyas, J. (2024). Faktor-faktor yang mempengaruhi waktu tanggap (response time) tenaga kesehatan pada penanganan pasien di instalasi gawat darurat (IGD). Prepotif: Jurnal Kesehatan Masyarakat, 8(3), 7429–7440. https://doi.org/10.31004/prepotif.v8i3.38855

Akhirul, T. (2020). Hubungan response time pelayanan instalasi gawat darurat (IGD) dengan tingkat kepuasan pasien. Jurnal Keperawatan Muhammadiyah, 1(September), 263–271. https://doi.org/10.30651/jkm.v0i0.5332

Anfal, A. L. (2020). Pengaruh kualitas pelayanan dan citra rumah sakit terhadap tingkat kepuasan pasien rawat inap Rumah Sakit Umum Sundari Medan tahun 2018. Excellent Midwifery Journal, 3(2), 1–19. https://doi.org/10.55541/emj.v3i2.130

Aprillia, M. (2021). Hubungan response time perawat terhadap kepuasan keluarga pasien di instalasi gawat darurat. Media Husada Journal of Nursing Science, 2(1), 1–6. https://doi.org/10.33475/mhjns.v1i2.3

Arsanti, C. M., Marti, E., & Nugraha, D. A. (2023). Hubungan response time dengan tingkat kepuasan keluarga terhadap pelayanan kesehatan. Cendekia Medika: Jurnal Stikes Al-Ma’arif Baturaja, 8(2), 225–236. https://doi.org/10.52235/cendekiamedika.v8i2.226

Belair, A. R. (2003). Shopping for your self: When marketing becomes a social problem (Dissertation). Concordia University.

Darwin. (2021). Metode penelitian pendekatan kuantitatif kualitatif. CV Media Sains Indonesia.

Dedi, B. (2020). Kepemimpinan dan manajemen pelayanan keperawatan. CV Trans Info Media.

Ellys, M., Muharni, S., & Wardhani, U. (2021). Faktor-faktor yang berhubungan dengan kepuasan pasien di instalasi gawat darurat RSBP Batam tahun 2020. Initium Variety Journal, 1(1), 1–7.

Fathia, N. A., & Kurdaningsih, S. V. (2022). Karakteristik perawat terhadap waktu tanggap dalam penanganan kegawatan pasien di instalasi gawat darurat. Jurnal ’Aisyiyah Medika, 7(2). https://doi.org/10.36729/jam.v7i2.856

Gorat, & Rantung. (2019). Hubungan response time perawat dengan tingkat kepuasan pasien di instalasi gawat darurat (IGD) Rumah Sakit Advent Medan. Jurnal Penelitian Keperawatan, 5(1), 16102–16111. https://doi.org/10.32660/jurnal.v5i1.330

Handayani, R. (2020). Metodologi penelitian sosial. Trussmedia Grafika.

Harahap, et al. (2022). Analisa faktor yang berhubungan length of stay di IGD. Link, 16(1), 821–830. https://doi.org/10.31983/link.v16i1.5719

Hariyanto, S., Pertiwi, D. H., & Kurniawati. (2024). Hubungan response time dengan kepuasan pasien di IGD RSU Al-Ittihad Blitar. Jurnal Keperawatan Muhammadiyah, 9(1), 155–161. https://doi.org/10.30651/jkm.v9i1.21817

Hidayat, A. S. (2023). Gambaran kepuasan pasien penanganan triage dengan metode emergency severity index (Skripsi). Universitas Sultan Agung Semarang.

Hidayat, N., Ahsan, A., Rahayu, M., & Lestari, R. (2020). Response time, waiting time and service quality in emergency department. International Journal of Public Health Science, 9(3), 199–204. https://doi.org/10.11591/ijphs.v9i3.20435

Irmalasari, F., Ikhtiar, M., & Hardi, S. I. (2023). Faktor yang berhubungan dengan status kesehatan pekerja di bagian power plant PTPN XIV Pabrik Gula Camming. Window of Public Health Journal, 4(6), 1103–1114. https://doi.org/10.33096/woph.v4i6.484

Isrofah, Indriono, A., & Setiyarso, T. (2020). Hubungan response time pelayanan dengan tingkat kepuasan pasien di instalasi gawat darurat (IGD) RSUD Batang. RISTEK: Jurnal Riset, Inovasi dan Teknologi Kabupaten Batang, 4(2), 19–29. https://doi.org/10.55686/ristek.v4i2.76

Karokaro, T. M., Hayati, K., Sitepu, S. D. E. U., & Sitepu, A. L. (2020). Faktor-faktor yang berhubungan dengan waktu tanggap (response time) pasien di instalasi gawat darurat Rumah Sakit Grandmed. Jurnal Keperawatan dan Fisioterapi, 2(2), 172–180. https://doi.org/10.35451/jkf.v2i2.356

Kementerian Kesehatan Republik Indonesia. (2008). Standar pelayanan minimal rumah sakit (No. 129/Menkes/SK/II/2008).

Korengkeng, L. C., & Lainsamputty, F. (2022). Karakteristik pasien dan hubungannya dengan kepuasan terhadap pelayanan di instalasi gawat darurat. Al-Asalmiya Nursing: Jurnal Ilmu Keperawatan, 11(1), 17–28. https://doi.org/10.35328/keperawatan.v11i1.2110

Lindawati. (2015). Analisis faktor yang mempengaruhi perilaku ekonomi dan kesejahteraan rumah tangga petani usahatani terpadu padi-sapi di Provinsi Jawa Barat (Disertasi). Institut Pertanian Bogor.

Mbaloto, F. R. (2020). Kepuasan keluarga pasien tentang response time di ruangan instalasi gawat darurat. Pustaka Katulistiwa, 1(1), 1–5. https://doi.org/10.52657/sjnh.v2i2.2531

Mitcel, H. (2022). Hubungan response time petugas ambulans gawat darurat dengan keberhasilan penanganan pasien cardiac arrest. Indonesian Scholar Journal of Nursing and Midwifery Science, 2(4), 648–655. https://doi.org/10.54402/isjnms.v2i04.279

Permata Putri, C. (2023). Hubungan response time perawat dengan kepuasan keluarga pasien di ruang IGD RS Santa Elisabeth Medan (Skripsi). STIKES Santa Elisabeth Medan.

Putri, P. E. A. (2022). Hubungan response time pelayanan terhadap tingkat kepuasan pasien di IGD Rumah Sakit TK II Udayana Denpasar (Skripsi).

Qonita, A. S. (2024). Hubungan response time perawat dengan kepuasan keluarga pasien di ruang IGD RSUD IR Soekarno Sukoharjo. Jurnal Keperawatan Terpadu, 5(4), 5–13. https://doi.org/10.31004/jkt.v5i4.36335

Ra’uf, M. (2021). Analysis of factors related to response time nurses in the handling of emergency patients in the emergency room. Health Media, 3(1), 28–38. https://doi.org/10.55756/hm.v3i1.80

Rahmadani, F., & Satriana, A. (2020). Faktor-faktor yang berhubungan dengan waktu tanggap (response time) pasien di instalasi gawat darurat Rumah Sakit Grandmed. Jurnal Keperawatan dan Fisioterapi, 2(2), 172–180. https://doi.org/10.35451/jkf.v2i2.356

Rizaldy, K. Y., Novitasari, D., & Handayani, R. N. (2023). Gambaran kepuasan pelayanan keperawatan di ruang instalasi gawat darurat (IGD) Rumah Sakit Wijayakusuma Purwokerto. Journal of Healthcare, 2(12), 17–21. https://doi.org/10.36590/kepo.v5i2.1223

Rosidawati, I., & Ariyani, H. (2020). Characteristics of patient emergency room (ER) RSUD SMC Tasikmalaya. Jurnal Kesehatan Bakti Tunas Husada, 20(2), 162–169. https://doi.org/10.36465/jkbth.v20i2.608

Sintya Intan et al. (2024). Hubungan waktu response time pelayanan instalasi gawat darurat dengan kepuasan pasien di Rumah Sakit Muhammadiyah Selogiri. Seroja Husada Jurnal Kesehatan Masyarakat, 1(5), 372–383.

Sugiono, & Muftihatin. (2022). Hubungan response time terhadap tingkat kepuasan pasien di ruang IGD RSUD Abdul Wahab Sjahrani Samarinda. Borneo Student Research, 3(2), 1666–1674. https://doi.org/10.53801/jmn.v2i4.144

Syapitri, H., Amila, & Aritonang, J. (2021). Metodologi penelitian kesehatan. Ahlimedia Press.

Tumurang, M., & Haris, A. (2023). Pengaruh response time perawat terhadap kepuasan pasien di instalasi gawat darurat. Bima Nursing Journal, 4(2), 112–118. https://doi.org/10.32807/bnj.v4i2.1214